When it’s time for a car service, the only step most people take is booking an appointment with a service centre, and taking in the vehicle in as arranged. However, if this is your first time getting it serviced or you’re looking for a new service centre, there are several points to consider that could avoid you wasting time and money unnecessarily. Here are some car service tips to think about before taking your car into a service centre for the first time.
Do your research: Don’t just select the cheapest mechanic. Do your research to find out whether the supplier is reliable and qualified. If your vehicle is under warranty, make sure you use a service centre that is an approved supplier in terms of your warranty contract.
Get a written quote: Don’t accept a verbal quote, whether face to face or telephonically. Ask for a written quote for the total cost of the servicing, as well as any planned repairs.
Confirm the timeline: Ask how much time is needed for the service, and hold the dealership to it. If there are any unforeseen delays, they need to contact you as soon as they are made aware that the agreed deadline will not be met.
No unauthorised repairs should be done: Make it clear that you won’t pay for any unauthorised repairs or work done. Should the technician find an unexpected issue with the vehicle, they need to contact you with the details as well as an itemised quote for you to approve before commencing any extra work.
Additional repairs can be done elsewhere: If there are additional repairs that are required, don’t feel obligated to do them at the service centre. You can always take your vehicle to alternative service providers to get a second opinion or quote (unless it would be cheaper to do it along with the service to save costs on labour).
Get peace of mind: If you have any questions or need clarity on any work done, feel free to ask the technicians. If they can’t or won’t answer your questions, you should be wary of their service offering.