Cars are a great source of convenience in the modern world. Navigating between your work, social and personal life is much easier if you drive. However, from time to time, your reliable vehicle will break down or require some maintenance. Whether or not you have a mechanic in South Auckland, the conversation around what your car needs can either go well or awry. In this blog, we highlight a few things that customers tend to say to mechanics that drive them nuts – and that could impact how quickly and effectively your car gets back on the road.
1. “You Have No Clue What You’re Talking About”
The reason why you need the services of a mechanic is that they’re qualified and experienced in the field. If you disagree with their methods, communicate your point clearly without insulting them.
2. “My Old Mechanic Used To…” Or “Don’t You Think You Should Rather …?”
There are many ways to approach car problems. Just because a previous experience with another mechanic went one way, it doesn’t mean that that’s the only way to do it. Trust your current mechanic and avoid undermining their skills and knowledge.
3. “I Want Immediate Results - No Compromise.”
Sometimes the best results take time. Not every car problem can be fixed right there and then while you’re watching. Chat to your mechanic about how long you can expect to wait and plan your travel around that. It will give them enough time to figure out the problem and repair it adequately.
4. “Issues Stemming From Previous Repairs Are Your Fault”
If you’ve had your car repaired elsewhere before, it could have caused more issues. Nothing stresses a mechanic out more than being blamed for damage that they didn’t create. Have an open conversation about pre-existing damage to avoid such misunderstandings.
5. “I know I already asked this, but…”
One of the best things you can do for yourself as a customer is to ask questions. However, beyond asking, you need to pay attention to the answer to ensure that you understand it. If the answer is unclear, by all means, go ahead and ask for clarity – but don’t repeatedly ask questions that have already been answered in the hopes of getting a different or more favourable answer.
6. “Do I Have To Pay For The Repairs You’ve Pointed Out?”
Your mechanic has your car’s best interests at heart. Don’t try to skip out on repairs to save money, because you may end up paying more in the end.
It’s crucial that you reach an understanding with your mechanic to have a positive ongoing relationship built on trust. If you haven’t experienced this before with a mechanic, it’s time to work with the South Auckland mechanics at Drury Tires.